Error code: x94

Internal designation: EC_NO_UPDATE_SERVERS

Description: The program fails to connect to any of the update servers.

To identify the possible cause and the circumstances of the error, refer to the Dr.Web for UNIX log (by default, it is located in the /var/log/syslog file or the /var/log/messages file, depending on OS). Also, you can use the command drweb-ctl log.

Resolving the error

1.Check whether the network is available. Change network settings, if necessary.

2.If you can access the network only using a proxy server, set parameters to connect to the proxy server (you can set them in the Proxy parameter in the [Update] section of the configuration file).

To view and set the connection parameters, go to the Updater page of the web interface (if it is installed).

You also can use the commands of the command-line management tool.

To view current parameter value, execute the command:

$ drweb-ctl cfshow Update.Proxy

To set a new parameter value, execute the command:

# drweb-ctl cfset Update.Proxy <new parameters>

To restore the parameter value to the default, execute the command:

# drweb-ctl cfset Update.Proxy -r

3.If network connection parameters (including parameters of proxy server) are correct, but the error occurs, make sure you use the available list of update servers. The list of update servers used is displayed in parameters *DrlDir in [Update] section of configuration file.

Note that, if parameters *CustomDrlDir indicate the existing correct file of servers list, the servers specified there will be used instead of the servers of the standard update zone (the value specified in the corresponding parameter*DrlDir, is ignored).

To view and set the connection parameters, go to the Updater page of the web interface (if it is installed).

You also can use the commands of the command-line management tool.

To view the current parameter value, use the command (<*DrlDirPath> needs to be substituted with a specified parameter name. If the parameter name is unclear, refer to all parameter values in the section, skipping the command part in square brackets):

$ drweb-ctl cfshow Update[.<*DrlDir>]

To set new parameter value, execute the command (<*DrlDir> needs to be substituted with a specified parameter name):

# drweb-ctl cfset Update.<*DrlDir> <new path>

To restore parameter value to the default, execute the command (<*DrlDir> needs to be substituted with a specified parameter name):

# drweb-ctl cfset Update.<*DrlDir> -r

4.Update virus databases:

click Update on the Main page of the web interface, if installed;

or execute the command:

$ drweb-ctl update